Taking off Our Blinders
Were you recently blind-sided? 

What did you learn from the situation? What will you do differently going forward?

Customer-Focused Improvement
How do you bring voice to the customer perspective in your improvement efforts? 

What Do You Mean?
With greater clarity we create organizational focus, drive, and even results.

Do your measures match your intentions?

Leaders in Change
What changes (big and small) are you contemplating, planning, and orchestrating?

Skillful change-makers tune in to the impact on others.

To Launch Is Not Enough
What was your (initial) plan for your new program? Did you define clear goals and objectives? 

What have you learned from monitoring the results?

What’s Important Around Here?
Measurement is a powerful communicator. It signals what is important around here. And it keeps transmitting even when our words fall short.