What Sets High-Performing Organizations Apart?

Kathy LetendreBlog, EAI Newsletter, Resources

Not all organizations achieve excellence. While many aspire to excellence, only some reach the level where results are not just consistent but stellar and improving across all dimensions of performance — from quality and service to financial health and workforce.

Big Vision, Humble Leader

Kathy LetendreBlog, EAI Newsletter, Resources

Some leaders stand out—not because they’re the most charismatic but because they combine two key traits: a bold vision for the future and a genuine humility in how they lead. These leaders inspire others, foster collaboration, and achieve exceptional outcomes without seeking the spotlight.

To Launch Is Not Enough

Kathy LetendreBlog, EAI Newsletter, Resources

As a leader, one of your key responsibilities is to guide the selection and the launch of new initiatives — new services, new products, new locations, new technologies, new processes, etc.

Leaders in Change

Kathy LetendreBlog, EAI Newsletter, Resources

As leaders, we are often at the forefront, guiding strategic change. Whether in the context of setting a new strategic direction, shepherding the execution of strategic priorities, or leading an organization-wide change initiative, senior leaders are change-makers.