I will equip my team with tools, resources, and inspiration to delight our customers.
Certain Uncertainty
Setting a strategic course is crucial for long-term success. This becomes trickier in a period of significant flux in your region or sector.
Excellence Advantage Inspirations | Quarterly Summary (July – September 2024)
Here’s a recap of the articles featured this quarter. Perhaps one that you had hoped to read and then it slipped by.
What’s Important Around Here?
Whether we intend it or not, our measures keeps broadcasting what is important around here. Measurement is a hard-wired communications system.
To Launch Is Not Enough
As a leader, one of your key responsibilities is to guide the selection and the launch of new initiatives — new services, new products, new locations, new technologies, new processes, etc.
Leaders in Change
As leaders, we are often at the forefront, guiding strategic change. Whether in the context of setting a new strategic direction, shepherding the execution of strategic priorities, or leading an organization-wide change initiative, senior leaders are change-makers.
What Do You Mean?
Quality. Access. Sustainability. Certain words need definition. Without it, they are quite meaningless. With greater clarity, we can create organizational focus, drive, and even results.
Customer-Focused Improvement
Organizational improvement initiatives are frequently focused on improving processes to better serve our customers.
Taking off Our Blinders
For leaders, removing the blinders helps us see around the corner and across the landscape, and brings into view things we otherwise would have been blind to.
Excellence Advantage Inspirations | Quarterly Summary (April – June 2024)
Here’s a recap of the articles featured this quarter. Perhaps one that you had hoped to read and then it slipped by.